RETURN AND REFUND POLICY

We want you to love your Little Gazelle pieces. If an item isn’t right for you, you may request a return within 14 days of receiving your order.

Return conditions

Items must be unworn, unwashed, unused and in their original condition, with all tags attached. Proof of purchase is required.

Non-returnable items

Personalized, custom-made or embroidered items, and items marked “Final Sale,” cannot be returned unless they arrive damaged, defective or incorrect.

Requesting a return

Email info@littlegazelle.ca before sending your item back. Once your return is approved, we will provide instructions and the return address.

Items returned without prior authorization will not be accepted.

Shipping costs

Customers are responsible for return shipping costs unless the item received is damaged, defective or incorrect. Original shipping charges are non-refundable, except in these situations.

Damaged or incorrect items

Please check your order upon arrival. If an item is damaged, defective or incorrect, contact us promptly so we can help resolve the issue.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

If you have not received your refund within 15 business days of approval, contact info@littlegazelle.ca.

Exchanges

To purchase a different item, request a return for your original purchase. Once your return is accepted, you may place a new order.

This policy does not limit any rights provided under applicable consumer protection laws.